How to report a bug so we can fix it fast
In this article
Most bugs are fixed quickly once we can see them ourselves. The faster we can reproduce what you saw, the faster it gets fixed. Here is what to include.
Include these
- Where it happened. Ordering website, iOS app, Android app, or the CMS.
- What you did, step by step. For example: opened the menu, picked a location, added a burrito with extra guac, went to checkout.
- What you expected, and what happened instead.
- A screenshot or screen recording. This is the single most useful thing you can send.
- Who is affected. Just you, a few customers, or everyone?
Helpful extras
- The device and browser or app version (Settings in the app shows the version).
- The customer's email or order number if a specific order is involved.
- Whether it started after a change you made in the CMS or Olo.
What we will do
We will confirm we can reproduce it. If we can, it goes to engineering and you will get an update on the same thread when a fix ships. If we cannot, we will ask you for more detail rather than guessing.